Cloud Support Engineer (Storage)
Amazon
- Sydney, NSW
- Permanent
- Full-time
· On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals
· Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThis role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Storage Gateway, Glacier, Snowball, AWS Transfer for SFTP, Datasync and more.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- Knowledge and experience with Linux or Windows system administration
- Knowledge of client/server and distributed systems architectures.
- Knowledge of Filesystem, Block and Object storage.
- Knowledge of Storage architectures and backup/DR strategies
- Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP, UDP)PREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem, block and object storage
- Experience with scripting (eg. Bash, Python, PowerShell)
- Experience with network troubleshooting and tools (eg iperf, MTR, traceroute, dig, wireshark)
- Knowledge of storage protocols: iSCSI, NFS, SMB
- Knowledge of REST API based services
- Knowledge of AWS and Cloud architecture patterns and distributed computing conceptsAcknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.