Customer Service Coordinator

Zeiss

  • Macquarie Park, NSW
  • Permanent
  • Full-time
  • 13 days ago
  • Join a world-leading medical technology company
  • Be part of a team that offers great training and a supportive work environment
  • Full-time permanent role with hybrid working opportunities
ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 178 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.ZEISS’s products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference.Currently, we have a great opportunity to join our customer service team as Customer Service Coordinator, based in Macquarie Park, NSW. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader, then this is the role for you!Key responsibilities include:
  • Answer and manage all incoming calls and emails from our valued customers
  • Allocate, schedule, and manage all service tickets
  • Quote and seek approval for billable service work
  • Manage the Zeiss customer and equipment database in the CRM
  • Close collaboration with the Field Service Engineers to schedule, manage and close service tickets
Key skills required include:
  • Previous experience in a customer service or office administration support role
  • Exceptional customer service skills, including professional telephone manner, attentiveness, and patience
  • Previous SAP CRM or equivalent CRM system Experience is advantageous.
  • Ability to manage multiple tasks and prioritize.
  • Self-managed individual able to work with minimal supervision
  • Strong organisational, communication and interpersonal skills
  • Intermediate to advanced computer skills in Microsoft Office and database management
  • Ability to learn basic technical features and common faults to assist customers with basic trouble shooting
What’s great about working at ZEISS
  • Hybrid working options available
  • Competitive salary and bonus scheme
  • Discounted lenses and other products
  • New office location, close to public transport and onsite parking
  • Supportive, family friendly working environment
  • Foundation owned organisation
  • Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now.Your ZEISS Recruiting Team: Kellie Grant

Zeiss