APS3 Participant Support Officer - Reception
Chandler Macleod
- Shepparton, VIC
- $37.36 per hour
- Contract
- Full-time
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Experience in a Front of House and administration based role
- ASAP start (pending Federal Police Clearance)
- Assignment is 12 month plus possible extension
- Full time hours Monday to Friday
- Open in multiple locations in Laverton, Shepperton, Swan Hill
- $37.36 per hour + Super