ICT Support Technician
- Helensvale, QLD
- Permanent
- Part-time
- Provide Level 1 technical support to staff across hardware, software, and mobile devices.
- Assist with onboarding/offboarding, account setup, and user access management.
- Support purchasing, setup, delivery, and tracking of IT assets including laptops, printers, and modems.
- Maintain accurate records of IT assets, warranties, and purchases.
- Assist with basic training and create documentation for common IT issues.
- Help maintain systems, perform updates, and monitor performance.
- Assist with network infrastructure, wireless connectivity, and mobile service management.
- Contribute to data security efforts, including audits, incident reporting, and compliance.
- Support IT projects and collaborate with the ICT team to implement solutions.
- Participate in committees and working groups to support continuous improvement.
- Strong communication and problem-solving skills with a staff-focused approach.
- Experience in a similar IT support or help desk role or currently studying IT or related field
- Familiarity with Windows environments, mobile device management, and basic networking.
- Ability to manage multiple tasks and work both independently and as part of a team.
- A current driver’s licence is required for occasional hardware deliveries and site visits.
- A competitive remuneration package.
- Supportive family feel culture
- Social get togethers – including our annual Alder family Christmas getaway.
- Healthy minds and bodies – a confidential employee assistance program
- We live by our values of ensuring sustainability, supporting diversity, striving for innovation and seeking to provide a challenge that stimulates our teams every day.