Customer Service Officer

VisAbility

Perth, WA
Contract
Part-time

18 days ago

EverAbility Group have a long and proud history of providing services for people with disabilities across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services. This opens up a world of possibilities for our clients - and also opens up a host of career opportunities for you!Our growing family of services at EverAbility Group include:VisAbility - our specialised service supporting people with blindness or vision impairment.Guide Dogs WA and Guide Dogs Tasmania - our iconic service raising and training life changing assistance dogs.Kites Children's Therapy - our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.Perron Place - our innovative and collaborative community centre.Job DescriptionWe are looking for a Customer Service Officer to work on a part-time basis for a 12-month contract to cover department leave. Ability to work additional days is required when needed.Key Responsibilities:

Ensure the smooth operation of the VisAbility Resource Centre.
Demonstrate ADL and Low Vision equipment to customers.
Process shop payments via the Online Shop and POS system.
Ensure online shop orders are processed and dispatched to customers within an appropriate timeframe.
Assist with answering client and internal queries, provide timely and accurate advice regarding equipment and services.
Update the system with significant client requirements (request appointment for services or call outs).
Create quotes and invoices in the Inventory system as required.
Prepare and dispatch ADL and Low Vision equipment for orders.
Prepare and produce in-house shop items such as Large Print Calendars, Address Books etc.
Ensure invoices are completed and reconciled with Accounts Department.

Desired Skills and ExperienceEssential:

At least 2 years' experience in a similar role.
Administration skills including data entry, maintenance of records and attention to detail.
Excellent verbal communication and interpersonal skills.
Ability to work as part of a team.
Comfortable working in a busy environment.
Demonstrated ability to effectively manage and prioritise a range of tasks.
Knowledge and expertise in use of Microsoft Office programs.
High level keyboard skills.
A high sense of integrity towards your work and empathy towards clients and customers.
Obtain or be willing to obtain National Police Clearance and NDIS Worker Screening Check.

Desirable:

Experience in a health care or not for profit setting will be highly regarded, as well as inventory management.

Benefits:In return, you will be rewarded with:

Free onsite parking and close to public transport (across the road from Victoria Park Train Station)
Three additional days of paid leave as a gift to you over the Christmas / New Year period
Free access to our gym
Ongoing professional development and training
Employee Assistance Program
NFP salary packaging options - use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!

How to apply?If you're ready to help us, make a difference, click Apply and let's chat about what life looks like at EverAbility.For further information please contact Ivani Roque, Senior Coordinator Resource Centre at ivani.roque@visability.com.au.We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace.

VisAbility

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