Investigations Officer
- Brisbane, QLD
- Permanent
- Full-time
- You'll work with the Shared Services Team Leader to provide advice and assistance to internal stakeholders regarding suspected unusual or suspicious claims, activity or trends
- You'll review claims referred to the Investigations team to determine whether further investigation is warranted
- You'll diligently conduct investigations including desktop investigations, using desktop computer resources, open source information and conducting telephone interviews
- You'll refer and manage external investigation referrals ensuring appropriate outcomes and minimising investigation costs
- You'll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA's
- You'll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group
- You'll have a minimum of 2 years' investigations experience
- You'll have experience interviewing persons suspected of suspicious activity and/or victims of crime
- You'll have experience in the general insurance environment. Travel insurance specific experience is desirable
- You'll have demonstrated knowledge and application of insurance investigation practices and evidence collection
- You'll have excellent attention to detail, planning and strong administration skills
- Investigations or insurance related qualifications are desired but not essential