Service Coordinator

EVSE

Silverwater, NSW
$65,000-75,000 per year
Permanent
Full-time

16 days ago
Apply easily

Company DescriptionHere at EVSE we put our people first. Our talented, dedicated and passionate workforce strive to keep EVSE at the forefront of EV charging since our inception in 2015. Embracing a vision for a sustainable future, we are dedicated to delivering the latest EV charging technology for every household, business and commercial need. At EVSE Australia, we provide turnkey EV charging solutions that make the transition to electric vehicles easy for individuals, fleets, and companies. Our goal is to offer high-quality installations, support and service that makes owning an EV as seamless and stress-free as owning a petrol car.Job DescriptionEVSE is expanding rapidly, and we’re on the lookout for a proactive and engaging Service Coordinator to join our team in Silverwater. This full-time, on-site role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to a diverse customer base. Your responsibilities will include:

Scheduling & Coordination: Organise site visits, reactive servicing, and annual maintenance.
Stakeholder Communication: Liaise with internal teams, customers, and contractors.
Billing & Database Management: Oversee service payments and maintain accurate records.
Admin & Documentation: Process orders, quotes, and service documentation.
Customer Engagement: Respond to inquiries and support customer service channels.
Sales Support: Identify opportunities to promote annual maintenance packages.
Invoicing: Ensure timely and proactive invoicing.

QualificationsWe’re looking for someone who shares our energy, values a sustainable future, we value all skills and experience however our ideal candidate will possess;

Proactive and Adaptable – Thrives in a fast-paced, evolving environment.
Firm and Decisive – Confidently direct contractors, ensure compliance, and hold them accountable.
Ownership and Accountability – Takes responsibility and ensures resolution.
Clear Communication – Engages professionally across different channels.
Customer-Focused – Delivers excellent service via phone, email, and in-person.
Detail-Oriented – Strong accuracy in written and verbal communication.
Commercial Awareness – Practical understanding of business operations.
Team Player – Willing to collaborate and assist as needed.
Time Management - Capable of managing multiple tasks simultaneously while maintaining efficiency and accuracy.
Proficiency with Microsoft Office and cloud-based systems

If you’ve got a great attitude, a strong work ethic, and experience thriving in a fast-paced environment — we’d love to hear from you! Bonus points if you have the following;

Experience scheduling electrical work, booking appointments, and coordinating contractors
Familiarity with Computerised Maintenance Management Systems (CMMS) is advantageous
Exposure to tiered support environments (L1–L4)
Proactive and adaptable in fast-paced settings
Commercially aware with a practical understanding of business operations
Confident communicator who ensures contractor compliance and clear direction
Customer-focused with a strong service mindset
Detail-oriented with high accuracy in both written and verbal tasks
Collaborative team player with strong time management and multitasking skills

Additional InformationWhy Join EVSE?

Professional development opportunities.
Contribute to the clean energy transition.
Work alongside industry experts.
Career growth in a fast-growing, technical sector.
Product and systems training will be provided.

EVSE