Team Leader, Claims Specialists - Motor
- Mango Hill, QLD
- $95,000 per year
- Permanent
- Full-time
Are you a natural leader with a passion for coaching and developing teams? Join our dynamic Motor Claims team as a Team Leader and play a crucial role in driving performance and delivering the best outcomes for our clients. This role offers the opportunity to lead, inspire, and develop a high-performing team of Claims Consultants, ensuring efficient claims processing, exceptional customer service, and healthily managing risks. With full training provided, you'll thrive in a supportive, collaborative environment that rewards excellence and promotes career growth.Salary & Benefits:
- Competitive salary package (based on experience)
- Yearly KPI-based incentives with earning potential
- Comprehensive onboarding and training program
- Opportunities for progression across various leadership roles
- Supportive and friendly team environment
- Employee recognition and rewards
- Lead a collaborative and motivated claims team
- Contribute to outstanding customer outcomes, especially for vulnerable clients
- Access to ongoing professional development
- Work within a company committed to innovation and fairness
- Inspire and motivate your team to exceed operational metrics and KPIs
- Lead and manage daily claims operations, overseeing workloads and setting performance goals
- Provide guidance and support to claims consultants regarding claims processing, customer queries, or escalated issues
- Ensure all team activities comply with internal policies, legislative standards, and regulatory requirements
- Share product knowledge and help resolve escalated claims complaints and issues
- Monitor team productivity and performance reports, identify trends, and deliver coaching to enhance results
- Foster a risk-aware environment, promoting adherence to the company’s risk framework and customer advocacy policies
- Prior managerial or team leader experience (claims or insurance sector preferred but not essential)
- Experience leading high-performance teams and developing people
- Claims or insurance industry knowledge is advantageous
- Excellent communication, interpersonal, and motivational skills
- Strong administrative skills with attention to detail
- Ability to thrive in a challenging and dynamic environment
- A proactive and highly motivated approach
At Fuse, we specialise in recruitment within the insurance industry and actively source for a broad range of established clients. If you are a claims professional in broking, underwriting, or claims seeking your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
#ChooseFuse