Account Manager - Upstream
- Melbourne, VIC
- Permanent
- Full-time
Location: Remote (Australia Only)Not every growth story starts with cold calls and outbound campaigns.At Upstream, the biggest wins are coming from within; from loyal customers using the product more, rolling it out across teams, and unlocking new features as their needs grow.In fact, they're hitting their targets in record times with this this strategy.That’s where you come in.We’re looking for an Account Manager specifically for Monday.Com who knows how to dig deep into existing accounts and uncover untapped potential. Someone who can build relationships, solve problems, and drive growth without needing to chase every deal from scratch.Why This Role?$85,000 base + $135,000 OTE (realistic and performance-backed)100% remote-first across AustraliaAccess to structured enablement, training, and career progressionA chance to manage real relationships—not just react to support ticketsBacked by a product that’s sticky, loved, and expanding fastWhat You’ll DoOwn a portfolio of warm, engaged accounts across multiple industriesDeepen stakeholder relationships and identify new use casesDrive upsell and cross-sell opportunities aligned to client goalsPartner with Customer Success to ensure delivery drives growthTrack performance, reduce churn risk, and forecast renewals accuratelyBuild strategic account plans that unlock long-term valueThis is account management with commercial impact, not just retention.What We’re Looking For2+ years in a SaaS Account Management or similar B2B roleStrong commercial acumen with a track record of growing accountsConfident navigating org charts, managing competing priorities, and selling valueExcellent written and verbal communication, with emotional intelligence to matchBonus: Experience with CRMs, workflow platforms, or tools like Monday.comWho This Role Isn’t ForYou need strict processes or daily oversight to performYou view AM as service, not salesYou’re not based in Australia or only want in-office workYou’re chasing logos, not meaningful client impactIf you're ready to grow with a team that rewards initiative and impact—apply now. Or reach out to to get fast-tracked.This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.We believe that a great salesperson must be part artists, part scientist.