Client Collections and Relationship Officer
- New South Wales
- Permanent
- Full-time
- Exciting opportunity to work in a global organisation
- Hybrid work set up - 2 days work from home
- 12 Months Max Term Opportunity
- Serve as the central point of contact for customers, managing account, contract, credit, and administrative matters while building strong relationships through proactive communication and feedback.
- Perform customer account maintenance including reconciliations, refunds, updating records, and ensuring smooth and efficient billing processes.
- Manage collections and credit control by conducting outbound collection activities, implementing strategies to minimise overdue payments, and supporting legal/administration processes for high-risk accounts.
- Prepare, reconcile, and analyse financial and contract data to support accurate contract entry, consolidations, and reporting.
- Collaborate with internal teams and provide insights to improve customer solutions, service quality, and cross-functional processes.
- Monitor ledger performance KPIs and recommend process or service improvements to enhance customer experience and financial outcomes.
- Experience in credit control, collections, or accounts receivable, including reconciliations and managing overdue payments.
- Strong background in customer service, account management, or client services with the ability to build and maintain positive relationships.
- Proficiency in financial administration tasks such as billing, refunds, contract entry, and maintaining accurate records.
- Excellent communication, problem-solving, and cross-functional collaboration skills to support both customers and internal teams.
- High attention to detail with the ability to analyse data, use Microsoft Excel, monitor KPIs, and suggest process improvements.
- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our “Gold Pass” rewards platform.
- Income Protection and Life Insurance.
- Salary Packaging & Novated Leasing available.