Store Manager

The Store Manager will oversee daily operations across two busy café locations. This is a hands-on leadership role requiring strong team management, customer focus, and operational control to ensure smooth and profitable retail service.

Manage work schedules:

• Prepare and manage weekly rosters to ensure appropriate staffing coverage during operating hours (5:30am – 2:00pm)
• Adjust scheduling to meet changing operational demands and peak service times
• Ensure task allocation aligns with staff strengths and business priorities

Staff supervision:

• Supervise a team of 18 staff across both locations, fostering a positive and productive work environment
• Conduct on-the-job training and coaching to support service consistency and professional development
• Monitor staff performance and provide feedback to maintain high service standards

Stock management and quality control:

• Oversee stock control, ordering, and supplier coordination to ensure adequate inventory levels
• Collaborate with the kitchen team to align stock usage with seasonal menu changes and customer preferences
• Monitor food presentation, hygiene, and service quality across all outlets

Budget and financial management:

• Track daily and monthly sales, wages, and cost-of-goods
• Prepare monthly cash flow and performance reports for the Director
• Identify opportunities for improving cost-efficiency and profitability

Health and safety compliance:

• Ensure adherence to food safety, hygiene, and workplace health regulations
• Maintain clean and safe working environments in line with relevant compliance standards
• Conduct regular checks and staff briefings on hygiene protocols

Customer service:

• Resolve customer enquiries and complaints in a timely and professional manner
• Maintain a strong presence on the floor to support staff and enhance the customer experience
• Coordinate catering orders and manage client relationships from consultation through to delivery

About You:

• Substantial experience in a hospitality or retail management role
• Strong people management and leadership skills
• Proficient in stock control and point-of-sale systems
• Understanding of budgeting, rostering, and compliance in a food retail environment
• Excellent communication, customer service, and problem-solving abilities
• A proactive and hands-on approach to management

Salary: $73,000 – $78,000 + superannuation (negotiable depending on experience)
Employment Type: Full-time, 38 hours per week
Start Date: Immediate

If you're ready to lead a dedicated team in a community-focused hospitality environment, apply now with your resume and a brief cover letter.