Customer Solutions Engineer - Service Delivery

Macquarie Telecom

Melbourne, VIC
Permanent
Full-time

1 month ago

There's something special about working for Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do! We make a difference and we're #SoUnTelco in everything we do.If you want to make a difference, then this is the place for you!The RoleThe Customer Solutions Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team.You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer's project from post sales to operations. \nWhat you will be doing

Ensure project's technical design and implementation are delivered with a heightened focus on quality
Work with your team to service customer projects from sales, online orders and standard and non-standard design approvals
Approve, design and implement changes to existing and new complex data and hosting solutions across our broad product range
Achieve customer project commitments within scheduled timeframes

Your ideal experience will include

Strong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologies
Knowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory)
Experience reviewing and approving projects
Qualifications in either Engineering or Computer Science (or related field)
CCNA and / or JNCIA (or equivalent) - this is mandatory
3 - 5 years experience across a broad range of data technologies, SIP / Voice
A genuine passion for working with customers and finding unique solutions for their businesses

Why us

You'd be joining a company that has the highest Net Promoter Score on the ASX, the

& . * You'll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action

We Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group!

Macquarie Telecom

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