Front Office Assistant Manager

Sydney, NSW
Permanent
Full-time

1 month ago

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.About the role:
The Front Office Assistant Manager is responsible for overseeing the daily operations of the Front Desk in our 531-room luxury hotel, ensuring exceptional service and seamless arrivals and departures for all guests—including first-time visitors, returning guests, VIPs, and group business. Reporting to the Assistant Director of Rooms, this leadership role is key in driving guest satisfaction, managing hotel inventory, and guiding a large, dynamic team in a fast-paced environment.What you will do:

Ensure our guests consistently receive the highest level of personalised service and care
Manage hotel room inventory and allocations to maximise occupancy and revenue
Lead, train, and motivate the Front Desk team to deliver memorable guest experiences
Handle guest concerns with confidence, empathy, and sound problem-solving
Oversee daily arrivals and departures, often in excess of 500 guest movements
Support VIP guest preparation and liaise with other departments to ensure flawless execution
Drive performance through upselling, cost control, and team engagement
Maintain strong communication across all hotel departments to ensure operational flow

What you bring:

Proven leadership experience in Front Office, ideally in a large, luxury hotel environment
Passion for creating meaningful guest interactions and exceeding expectations
Confidence and capability in managing complex room inventories and high-volume movements
Strong interpersonal, verbal, and written communication skills
Proficiency in hotel systems and the ability to manage operations via software platforms
Flexibility to work across a rotating roster including weekends, evenings, and occasional overnight shifts

What we offer:

Competitive salary and benefits
Global and internal development opportunities within Four Seasons
Complimentary meals while on duty
Uniform provided with complimentary dry cleaning
Employee rates at Four Seasons properties worldwide
A supportive and achievement-driven culture during an exciting time of hotel transformation

Schedule & Hours:
Full-time position with rotating shifts, including weekends, evenings, and occasional overnight shifts

Four Seasons Hotels

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