Job Title Corporate ConciergeJob Description Summary As Corporate Concierge, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.Job DescriptionKey AccountabilitiesMeet and greet visitors proactively in a timely mannerManage reception services to ensure a positive customer experienceAnnounce arrival of guests;Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.Accountable for workplace operationsLiaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purposeComplete daily walkthrough of workspace, reporting any maintenance and cleaning issuesEnsure locker and parking data integrity is maintainedMeeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirementsDevelop operational standards, playbooks, operating manuals, and processes for all aspects of the workplaceAbout you:Strong reception or hospitality / customer service backgroundProfessional verbal and written communication skillsAbility to multi-taskAble to demonstrate a common sense approach to problem solvingMinimum completion of Higher School CertificateWhy join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits programWe have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
