Customer Services Engineer
- Newington, NSW
- Permanent
- Full-time
We are looking for the best candidate for our Sydney office to join our ANZ Service Team as a Customer Service Engineer as a point of contact from service for our Entertainment, High End Residential and Image Processing division.Main focus for this role is to ensure customer has positive experience in dealing with Barco, addressing customer needs and ensuring 100% customer satisfaction.Key Responsibilities
- Provide technical support to Barco's Entertainment, High End Residential and Image Processing Customers.
- Collaborate with fellow service colleagues towards best possible outcome for customer support.
- Close collaboration with regional and global support teams on service-related issues.
- Execute pro-active analysis visits, report and provide suggestions.
- Ensure highest quality standards in Service department repairs and housekeeping.
- Repair and troubleshooting of Barco hardware and software.
- Assist admin and logistics with service-related spare parts stock ordering & forecasting.
- Follow product training to upskill your technical, commercial and soft skills.
- Support/coach technical team of our SI Partners, in delivering technical solutions.
- Respond & Follow up on service tickets, Maintain Service CRM details.
- Assist Pre-sales/sales to ensure total service solution offering.
- Assist in offering and executing Barco Essential Care service offerings.
- Assist Barco sales team with technical demonstrations (in-house, on-site and at trade shows) to promote our Barco's solutions.
- Build a relationship with the Customers and detect Service sales opportunities.
- Document actions and solutions, hours and expenses in a timely fashion.
- Responsible for upholding Barco's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- The ability to travel and work outside of standard office hours from time to time
- Other duties upon request.
- Minimum 3 years of experience in a technical customer (Service/Sales) environment, in visualization/entertainment industry
- Good knowledge of hardware, software and networking technologies.
- Communicates fluently in English. Knowledge of any additional language is an asset.
- Excellent communication skills, both verbally and in writing.
- Is service and client oriented.
- Experience with Salesforce.
- Experience with Barco's products is a plus.