Customer Care Consultant
- Brisbane, QLD
- $58,824 per year
- Permanent
- Full-time
Hours: Anticipated 38 hours per week – 4 rotations between 8 am to 6 pm
Working days: Monday to Friday
Position Type: Permanent
Salary: $58,823 + 12% super
Start Date: 4th August
Paid Training/Induction: 8-10 weeks (expectation is to be in the office for the first 4 weeks of training – then hybrid).
Location: Brisbane City
Hybrid Work: 2 office days (Tues and Wed), 3 days WFH.About the company:Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.About the role:As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms.
This is a call centre position, where your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.You will be responsible for:
- Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
- Help customers discover extra products to maximize benefits
- Investigate customer complaints and provide resolution where possible, before escalating.
- Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (training provided).
- Focus on Net Promoter Score by delivering high-quality customer service during every customer interaction.
- Prior experience in customer service, hospitality or retail roles.
- Excellent communication skills, both written and verbal
- Confidence in explaining financial concepts and helping customers understand their options
- A knack for building rapport and upselling products where relevant
- Tech-savvy and comfortable navigating different systems
- Sharp data entry skills and an eye for accuracy
- Be part of a fun and energetic team with plenty of room to grow
- Play a key role in helping customers maximize their financial benefits
- Learn valuable skills in finance, tax, and customer support
- Hybrid work options available
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.