Platform Manager

Melbourne, VIC
Permanent
Full-time

1 day ago

About UsWe're known for being the country's most popular rewards program, helping Australian's get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we're also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.Your TeamWe've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.Your RoleThe Platform Manager is responsible for the end-to-end ownership of our core offer platforms (e.g. Braze, Adobe), ensuring they are scalable, secure, and strategically aligned with business goals. This role blends platform stewardship with elements of technical platform management, focusing on both the health of the platform and the delivery of value-driven features and capabilities.Working closely with the Senior Manager - Campaign Experience, Technology, product, and member experience, this role drives roadmap planning, technical enablement, and cross-team collaboration to ensure the platform meet the evolving needs of member engagement, personalisation, and loyalty programs.Key Areas of accountability

Own the technical vision, roadmap, and lifecycle of member engagement platforms
Maintain platform documentation, governance, and usage standards
Ensure platform security, scalability, and ongoing technical health
Manage vendor escalations, technical support and platform upgrades
Translate business needs into platform features, enhancements, and integrations
Execute on product vision and roadmap defined by the Senior Product Manager
Prioritise backlog items and support delivery of new capabilities
Collaborate with engineering and data teams to define technical requirements
Evaluate new features and drive platform optimisation
Work closely with product, data, engineering, partner success, and member experience teams to align on platform technical use cases
Act as the primary contact for platform-related queries, issues and technical features
Facilitate workshops, discovery sessions, and backlog grooming across the team
Drive user onboarding, training, and platform adoption across teams
Proactively identify opportunities for automation, efficiency, and improvements
Monitor KPIs and recommended continuous improvement initiatives
Stay informed about platform updates, trends, and features

Your Experience

Strong hands-on experience with core platforms (namely Adobe Campaign, Braze, Hightouch and Snowflake)
Background in martech, CRM, and loyalty ecosystems
Experience in technical product management and platform ownership
Familiarity with APIs, customer data models, and integration patterns
Proficiency in tools such as Jira, Confluence, and documentation
Proficiency in agile methodologies, sprint planning, and delivery
Technical and strategic thinking
Stakeholder management and influencing
Requirement gathering and backlog prioritisation
Platform governance and vendor coordination
Ability to translate between business and technical audiences
Ownership mindset and accountability
Proactive and improvement oriented
Collaborative, and solution and big picture focused
Adaptable to shifting priorities and contexts
Curious and continuously learning

Your Benefits!We offer our valued team members a stack of exclusive benefits! To name a few...

Flybuysflex | work from anywhere, measured on outcomes
Two well-being days per year!
Volunteer leave
Ongoing learning & development programs and opportunities
My Coles and Wesfarmers team member discount card
Be Well Programs - Mind/Body/Soul
Quarterly All Team events
Hybrid social events
New starter kit merchandise

Be You, With Us. Apply today!We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone's voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.

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