Full Time - Front Office Supervisor

North Sydney, NSW
Permanent
Full-time

2 days ago

OverviewRydges North Sydney is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVTAs market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About Rydges North SydneyProudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.About the RoleWe are seeking a motivated and guest-focused Front Office Supervisor to join our team at Rydges North Sydney. In this pivotal role, you will support the Front Office Manager in leading the day-to-day operations of the front desk, ensuring a seamless and welcoming experience for every guest.Key Responsibilities

Oversee daily front office operations, including check-ins, check-outs, and guest services.
Lead, train, and motivate the front office team to deliver exceptional service.
Assist with rostering, shift management, and ensuring adequate coverage at all times.
Handle guest enquiries, feedback, and complaints with professionalism and care.
Ensure compliance with hotel policies, procedures, and brand standards.
Support the Front Office Manager in achieving departmental goals and KPI targets.
Maintain strong communication and coordination with other hotel departments.

Skills & Experience

Previous experience in a front office or supervisory role within hospitality.
Strong leadership and interpersonal skills with a hands-on approach.
Passion for delivering outstanding guest experiences.
Excellent problem-solving skills and the ability to remain calm under pressure.
Knowledge of hotel PMS systems (Opera experience highly regarded).
Flexible to work a rotating roster, including weekends and public holidays.

Benefits & Perks

Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company

Join Rydges North Sydney and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.

EVT

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