Service Designer

Canberra, ACT
Contract
Full-time

20 days ago
Apply easily

Contract until October 2026
Canberra based
Australian Citizens ONLY
Baseline clearance required

Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.Key duties and responsibilities

Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
Deliver and design appropriate service design artefacts and communication material as required
Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

Essential criteria

Fives plus years’ experience as a Service Designer
Ability to work autonomously to deliver in a project and program environment
Ability to work cohesively in a multi-disciplinary team to delivery shared goals
Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
Demonstrated experience in the development and implementation of strategic service design
Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services

To be considered please click the "apply" button or contact Simmi on 0425763872 to discuss further.At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsService DesignerEducationPrimary School/Junior High

Randstad