Customer Service Representative (Full-Time)

JD Sports

Australia
Permanent
Full-time

17 days ago

Who are weKnown best as the 'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.The RoleWorking at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement.As a Full-Time online Customer Service Representative, you are responsible for delivering excellent customer service both online and over the phone to JD Sports customers. As a Customer Service Representative you must be confident in multitasking, deescalating customer queries and problem solving.You will also be responsible, however not limited to the following duties & responsibilities:

Deal directly with company customers either by telephone or electronically across all channels, including but not limited to: Zendesk, Afterpay, Paypal, Social Media, Daily, Weekly, Monthly Reporting
Meeting/exceeding individual KPIs
Follow company communication procedures, guidelines and policies
Handle & resolve customer complaints, follow up to ensure resolution
Set up & maintain customer accounts, process orders, forms, applications & requests
Help fulfil customer orders via multiple channels & systems to ensure orders are complete
Answer incoming calls in a prompt & efficient manner
Respond to requests with a knowledgeable & helpful approach
Liaise with internal departments to solve customer requests and inquiries
Record details of inquiries, comments & complaints in the appropriate systems

What we're looking for

1-3 years in a similar role
Previous experience in online customer service ideal but not required
Previous experience in retail customer service
Proven experience in online customer service ideal but not required
Strong communication skills
Actively seeks and explores customer feedback
Proven experience dealing with customers and committed to completing and following process

What's in it for you?

Birthday leave
Competitive Salary
One month paid parental leave
Referral bonus scheme
Opportunity to grow your career
Treat yourself with our attractive staff discount! This can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.What are you waiting for? Apply today and kick start your JD Sports Journey.Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your Australian Working Rights where required.

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