Head of Lending & Operations

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  • Rozelle, NSW
  • $110,000-130,000 per year
  • Permanent
  • Full-time
  • 4 hours ago
  • EARN $110,000 - $130,000 pa + Super | Based on Experience
  • Take Ownership of Day-to-Day Operations & Team Performance
  • Be the Right Hand to the Director | Drive Structure, Clarity & Growth
  • Join a Team Recognised in the Top 100 Mortgage Brokers in AU
About The CompanyOur client is a high-performing, customer-focused finance group based in Rozelle. Known for simplifying the loan process and removing complexity for clients, they work closely with strategic partners to streamline every purchasing or refinancing journey. With a culture grounded in integrity, collaboration, and care, they offer personalised solutions and trusted expertise at every stage of the lending process.About The OpportunityThe primary purpose of this position is to act as the Director’s right hand and oversee the day-to-day operations, staff management, and deal flow of the business. By driving structure, clarity, and execution, you’ll enable the Director to focus on growth, strategy, and high-value client relationships.Your responsibilities will include:
  • Leading day-to-day operations, workflow, and team performance
  • Managing staff meetings, training, and performance reviews
  • Running the WIP and ensuring tasks are delivered on time and to standard
  • Sitting in on client meetings, taking notes, and ensuring follow-through
  • Overseeing loan packaging and stepping in when deals require structuring support
  • Managing lender relationships, scenarios, and pricing negotiations
  • Keep Apply Online and Mercury software up to date and compliance watertight
  • Overseeing commissions, credit reports, alerts, and follow-ups
  • Project managing discharges, post-settlement care, and team workflow
  • Supporting customer contact for pre-approvals, arrears, and retention
About YouThe successful candidate will have:
  • Proven leadership experience in financial services or lending sector
  • Strong operational and people management skills
  • The ability to manage workflow, pipelines, and project deadlines
  • Experience with software such as Mercury, Apply Online, etc.
  • High-level communication and relationship-building skills
  • Strong problem-solving ability to keep deals moving and clear bottlenecks
  • A hands-on, proactive approach with a focus on structure and results
What's in it for You?
  • Step Into a 2IC Leadership Role with Autonomy & Impact
  • Work Closely with an Experienced Director & Industry Leader
  • Drive Structure & Clarity for a Growing Financial Services Business
  • Varied Role Covering Operations, People, and Deal Strategy
  • Career Growth Opportunity with Long-Term Stability
  • Join an Award-Winning Brokerage with National Recognition
  • Enjoy a Supportive and Dynamic Team Culture Every Day
  • Immediate Start Considered for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!Apply NowAllows you to pre-fill the application using your SEEK profile information and resumé

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