Customer Success Associate (junior)

Whispli

Sydney, NSW Melbourne, VIC
Permanent
Full-time

Just now
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WHO WE AREWhispli is the most innovative whistleblowing platform on the market.Since our creation in 2015, Whispli has grown exponentially and now makes it possible for over 2 million employees, in over 100 countries, to anonymously and securely communicate with their organization. We help our hundreds of clients (Veolia, Deliveroo, Prada, Decathlon, Allianz, etc.) to identify and investigate all types of issues (ethical, moral, criminal...) thanks to their greatest asset... their employees!Whispli is present in Australia, France and the United States. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe...), won several awards for the excellence of our products and are now looking to accelerate our development.THE CONTEXTWhispli has a proven track record, enjoys a very good reputation and is considered the most efficient platform on the market by its customers. We now need to make ourselves known to as many companies as possible.Our Customer Success (CS) team is split between Paris and Sydney and is growing globally to meet our existing and new customers across the globe. The Global CS Lead is based in Paris.THE ROLEWe are seeking a Customer Success Associate to join our team. This role would suit someone with 1-3 years' experience, and we are happy to consider recent graduates with relevant internships or part time work.We are looking for a tech-savvy individual with strong relationship building skills who wants customers to succeed. You will be part of an international team based both in Paris and in Sydney and work closely with the global sales and product teams.You will develop relationships with everyone in our firm, giving client-feedback to Product & Sales, and working with Marketing and Engineering on product development. And of course, you’ll build strong ties to our clients and partners as well.If you are a friendly, open and helpful person who loves working across teams, this could be your role. Whispli has worked remotely since the pandemic years, so you must be a self-starter who can manage your own time, motivate yourself and, importantly, reach out to colleagues for help when needed.You must have Australian citizenship or Permanent Residency, and be based in or near the Sydney or Melbourne areas.What you will do:

Support clients with your technical and advisory expertise
Ensure high levels of customer satisfaction through excellent service
Provide client feedback to the Product and Sales teams.
Collaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of product features, based on the analysis of the data generated by the interactions of our users with our platform
Maintain strong relationships with Whispli’s Clients and Partners
Bring in new ideas to delight our customers
Renewing our customer base, acting as the customer's main advocate within Whispli
Assist in defining the approach to achieving customers’ strategy & goals

You should have:

A thirst for knowledge
Passion for customer service and helping people gain lasting outcomes and results
An interest in working with clients in any of these specialities: Technical Support, Customer Success, Account/Project Management, Pre-sales solutions consulting or Business Analysis
Fluent English language skills. A 2nd language is a plus
Entrepreneurial spirit/mindset, flexibility toward dynamic change
Team player with the ability to build relationships at all levels

WHY JOIN WHISPLI?

for the mission: work in a fast-growing start-up that has a positive social impact
for the potential: we have found our product/market fit, have great customer references and tens of thousands of companies are planning to purchase a whistleblowing solution in the coming months
for the daily life: an inclusive and dynamic team, a wide degree of freedom and the opportunity to learn and grow

Whispli