Claims Service Officer

• Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with customer needs, Allianz business objectives and desired WorkCover culture
• Respond to processing and task related queries from various stakeholders, escalating to Senior CSO, Manager or Case Managers as require
• Process and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made. Where this occurs correct recovery processes must be put in place
• Proactively work within a team environment and actively contribute to team goals, whilst assisting other team member
• Adhere to Allianz policies and procedures including customer service standards, record keeping obligations

• Data entry experience
• Customer Service experience
• Microsoft Office products experience including Windows, Word and Lotus Notes
• Ability to process quickly and accurately
• High attention to detail

• Be part of a team that's open minded, supportive and genuinely focused on customer outcomes
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

Allianz