Customer Service Manager

Boral

Adelaide, SA
Permanent
Full-time

26 days ago

Your next opportunity:Our Boral Concrete & Quarries team now have a great opportunity available for a Customer Service Manager based at Norwood SA.In this role, your primary objective is to assume full responsibility for overseeing the coordination and management of our fleet of concrete trucks ensuring seamless delivery of our products in the Adelaide metropolitan area. You will manage a team of 6 tasked with optimising business performance and service to our customers.Your day will involve:

Overseeing the day-to-day logistical operations of the Concrete & Quarry deliveries, ensuring efficiency and optimal performance.
Collaborating with other areas of the business, aligning processes and communication channels
Resolving delivery issues and ensuring procedures evolve with changing environments
Take an active role in recruitment and development of team members
Innovate and implement strategies aimed at improving operations, with a focus on initiatives to reduce company costs, enhance retention, and elevate overall employee productivity.

What are we looking for?

Possess a significant amount of experience in a similar role with a focus on logistics and client service.
Excel in fast paced environments and time critical decision making.
Backgrounds in the Construction or Transport/Fleet industries highly regarded
Demonstrated track record in implementing strategies to enhance process efficiency and operational effectiveness.
Adept with systems, in particular allocations or planning
Strong people management skills coupled with proven leadership experience.

What's on offer?

Genuine career development within Boral Australia
Ongoing mentoring and guidance from exceptional industry leaders and colleagues
Commitment to health, safety, and environmental excellence
Access to various support networks, including the Boral Employee Assistance Program
Embark on a dynamic career with a leading national construction industry player, offering authentic pathways for career growth and development

About Boral ConcreteAt Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.Application closing date: 03 May 2024

Boral

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