Scheduler
Smith & Nephew
- Brisbane, QLD
- Permanent
- Full-time
- Daily Administration of Branch ensuring all cases/ bookings are completed in a timely manner in order to meet customer KPI’s. Communicate optimally to determine full requirements of cases and ensure adequate equipment will be provided prior to the operation. Responsible for verifying accurate booking information and assigning the preference, to minimize impact to patients / surgeons / sales rep.
- Track loan sets by operation date to help expedite return to Loaners and assist to improve the flow of loan bookings.
- Maintain inventory control on a daily basis to ensure availability of implants / instruments for case coverage in a timely manner. Work closely with the customer service team to supervise back order report ensuring bookings are maintained and supplied in full. Build, maintain and update surgeon preferences.
- Supervise the receivable & dispatch process of loan set/ equipment ensuring they are intact and in condition to be reissued in a timely manner. Ensure hospital requirements are met and within the specified timeframe in relation to Branch KPI’s.
- Identify discrepancies in bookings, ensuring Corrective and Preventive Actions (CAPA) takes place to minimize Company risk.
- Certificate in warehousing procedure and purchasing or related will be highly regarded.
- Proven experience within a customer service/ supply chain/ warehouse environment
- Strong interpersonal skills with the ability to listen, understand and respond optimally.
- Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our