Night Auditor
- Australia
- Permanent
- Full-time
- A little taste of your day-to-day
- Every day is different, but you'll mostly be:
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures
- Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
- Customer service experience
- Knowledge of hotel operations, offers and the local area
- Strong interpersonal and communication skills and the ability to manage multiple tasks and conflicting deadlines required.
- Flexibility - working, weekends and public holidays are all part of the job
- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further