Integrity Staffing- Switchboard Operator

Integrity Staffing

  • Perth, WA
  • Temporary
  • Full-time
  • 2 days ago
  • Full time - Shifts will vary between Monday – Sunday, day, afternoon, & night shift
  • You will start on day shifts, until trained
  • Wellington St, PERTH/ East Perth
  • $38 + Super with shift rates for nights / weekends
  • HE Number desirable!
Provides a customer focused 24 hour, 7 days per week hospital communication service for hospital staff, outside agencies and members of the public1. Voice Communications1.1 Provides a 24 hour voice communication service for the customers and personnel of Royal Perth Hospital and Bentley Hospital.1.2 Provides a customer focused information service through the operation of a variety of computer-based information systems and ensures all voice communications are dealt with efficiently according to hospital procedures.1.3 Interprets and deals with patient enquiries in accordance with hospital standards.2. Communications Equipment Operation2.1 Operates the main switchboard NEC Integrated IP Console (IIC) directory.2.2 Operates the patient administration system (WebPAS) for patient enquiries2.3 Assists in applying diversions to existing pagers and coordinates maintenance of pagers.2.4 Operates The Daily Roster computer system for “on call” staff,2.5 Operates other information systems as required.3. Emergency Medical and Other Services3.1 Alerts hospital staff, Emergency Response Teams and external emergency services for all emergencies that occur on site as per established protocols for code red, blue, yellow, brown, purple and black.3.2 Responds to alarms and technical faults and maintains communication during emergency situations.4. Clerical/Other Duties4.1 Derives, compiles and amends, on a daily basis, information pertaining to Consultants, Doctors and on call staff rosters (The Daily Roster).4.2 Assists in training of new staff.4.3 Records and maintains departmental records including Loan registers, Emergency call registers and other relevant documentation.5. EMHS Governance, Safety and Quality Requirements5.1 Participates in the maintenance of a safe work environment .5.2 Participates in an annual performance development review.5.3 Supports the delivery of safe patient care and the consumers’ experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards.5.4 Completes mandatory training (including safety and quality training) as relevant to role.5.5 Performs duties in accordance with Government, WA Health, East Metropolitan Health Service and Departmental / Program specific policies and procedures.5.6 Abides by the WA Health Code of Conduct, Occupational Safety and Health legislation, the Disability Services Act and the Equal Opportunity Act.

Integrity Staffing