The RoleAt Fisher & Paykel, we believe that delivering a great product is only part of the story, the way it arrives in our customers’ homes matters just as much. That’s where our Delivery & Installation (D&I) team comes in.We’re looking for a strong, people-focused leader based in Sydney to guide this team and help us continue delivering exceptional service across Australia. This role includes quarterly travel across states to stay connected with our national operations.What the Role’s AboutThis is a leadership role with real impact. You’ll be responsible for overseeing our national D&I operations, from managing in-home deliveries and installations to supporting a hybrid service model that includes both in-house and external providers.You’ll lead a team of over 30 individuals, including state-based D&I leads and technicians who are often out on the road. These team members represent our brand in customers’ homes, often in high-value environments, and need a leader who understands their unique challenges and can bring them together as one strong, connected team.The role also involves working closely with warehouse leads, internal stakeholders, and our Delivery Management Team to ensure everything runs smoothly, balancing service quality, cost control, and operational efficiency.What You’ll Be DoingLeading and supporting state-based D&I teams across AustraliaManaging delivery and installation operations, including fleet and subcontractor performanceDriving service improvements and cost optimisation across all channelsOverseeing reverse logistics and process documentationCollaborating across teams to improve safety, service, and operational outcomesRepresenting the business in customer recovery situations with empathy and professionalismTravelling nationally at least once per quarter to stay connected with teams and operationsWhat You’ll BringWe’re looking for someone who’s not just experienced in logistics, but also a natural leader and collaborator. You’ll thrive in a fast-paced environment, be confident managing budgets and performance metrics, and know how to bring people together to solve problems.Ideally, you’ll have:Proven leadership experience in logistics or delivery operationsStrong business acumen and comfort managing cost-per-job metricsExcellent communication and stakeholder management skillsExperience in final mile delivery or installation servicesAdvanced Excel and ERP system knowledge (e.g. JD Edwards/Oracle)A collaborative mindset and ability to influence across functionsA strong commitment to health and safetyWhy This Role MattersOur D&I team plays a vital role in how customers experience our brand. They’re often out on the road, working independently, and don’t always get the same visibility as in-house teams, but their impact is huge. We’re looking for someone who sees that, values it, and wants to lead with empathy, clarity, and purpose.Ready to lead a team that delivers more than just appliances?Apply now and help us shape the future of customer experience at Fisher & Paykel Appliances.#LI-AS1Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
