Desktop Support Engineer - Melbourne
Datacom
- Melbourne, VIC
- $70,000-75,000 per year
- Permanent
- Full-time
- Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
- Assisting new users with their IT hardware collection and setup.
- Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
- Recording all customer contacts in the appropriate ITSM tool
- Keeping commitments to customers with regard to progress updates
- Using tools and processes to deliver services to customers in accordance with SLAs
- Proactively manage and maintain customer infrastructure as directed
- Initiate and drive service and process improvement
- Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
- Exceptional customer experience with regard to end user services
- The ability to prioritise work to ensure achievement of all service level agreements
- Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.