EL2 Director - Hypercare and Reporting
Randstad
- Brisbane, QLD
- Contract
- Full-time
- $754.20 per day plus super
- 12 month initial contract
- Leading teams managing operational or technical PACE issues.
- Chairing Senior Leadership collaboration meetings as required.
- Prioritising and presenting options to Senior Executive Leadership.
- Managing defect and bug fix cycles, collaborating with stakeholders to agree outcomes for prioritisation.
- Supporting and leading multiple business areas in the hypercare process.
- Leading analysis of listening and ticket data to identify themes and issues for prioritisation.
- Developing frequent reports or deliver presentation on hypercare activities.
- Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes.
- Forward planning and development of improved strategies or processes to enhance existing hypercare processes.
- Analysis of agency data
- Building team capability with accessing, exchanging and managing data from internal sources and enhancing the reporting process.
- Deep understanding of Project Management and ability to use differing project tools
- Evidenced ability to lead projects and Multi-disciplinary teams
- Ability to influence stakeholders, drive decision making, and manage conflicting or challenging situations
- Experience in the use of Jira and Confluence
- Strong leadership, strategic organisation, influence and negotiation skills
- Detailed understanding of SAP and Salesforce CRM platforms
- Although not mandatory, formal training and/or experience in project management will be highly regarded.
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
- A free Employee Assistance Program offers you and your family support
- Access to your payslips at the click of a button via our MyRandstad App
- We offer three pay runs a week Plus more