Customer Service and Sales Representative
RAC
- Joondalup, WA
- Permanent
- Full-time
- Manage member enquiries by engaging with them via phone
- Provide support and accurate general advice or up to date information on products and services.
- Promote RAC products/services and identify sales leads to maximise conversion opportunities
- Building and maintaining relationships with members recommending products tailored to suit their individual needs
- Meet individual sales targets and collaborate to achieve team targets
- Maintain a competent level of knowledge of all new and existing RAC products/services
- Ensure member information is updated and maintained to a high standard using RAC systems
- Strong computer literacy and capability to use many applications at once whilst having conversations is essential
- Experience in a busy, multi-tasking environment, working with KPI’s and sales-based targets both individually and as part of a team
- Excellent communication skills with the ability to listen and relate well to others
- Ability to demonstrate empathy and resilience in assisting members through difficult situations
- Secure a full-time, permanent position working in centrally located offices, easily accessible via public transport or paid parking close by.
- Flexibility to work from home after your probation on a rotational roster (e.g. 2 weeks home and 1 week in office).
- Our offices are open plan with modern facilities including recreational break out areas.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club