Technical Support Analyst

Melbourne, VIC
Permanent
Full-time

20 days ago

About usWe’re passionate about what we do and want you to be too.Moray & Agnew is one of Australia’s leading law firms with an unrivalled reputation in our markets. We’re proud that our partners and our legal expertise is consistently recognised by Chambers Asia-Pacific, Legal 500 Asia-Pacific, Best Lawyers and Doyle’s Guide.With over 110 partners, our teams are organised into three strategic pillars so that we can play to our strengths:

Insurance – including commercial classes such as financial lines, professional indemnity, public & product liability, life insurance and through to statutory classes such as workers compensation and compulsory third party.
Commercial & Workplace – spanning corporate and commercial, construction and projects, property and environment, commercial dispute resolution, insolvency, owners’ corporation and workplace law
Government – spanning local, state and federal government

Our clients include Australian and international insurers and reinsurers, corporates of all sizes, and federal, state and local government.Nationally, over 750 talented people deliver top-quality legal advice and representation, coupled with exceptional client service and support, across our offices in Sydney, Melbourne, Brisbane, Canberra, Newcastle, Perth and Cairns.Our partners are committed to fostering flexible, inclusive and diverse environments for our employees. We have the fourth highest percentage of female partners according to the AFR Law Partnership Survey, July 2024.We value technical excellence and collegiality, offer a great workplace culture and excellent opportunities to further your career, whether you are just starting out, are an experienced lawyer or a business services professional.About the roleWe are looking for a highly motivated individual to join our IT team on a permanent full-time basis. This role will be based in our Melbourne office, however you will be working as part of our national team. A high-level of professional conduct is required, as is a genuine desire to learn. The role will give the right candidate great exposure to a wide range of technologies.The key responsibilities include, but are not limited to:

Local support for our Melbourne office
Receiving, logging and handling incoming national service calls and tickets on our busy Helpdesk
Taking ownership of raised service tickets and ensuring there is clear professional communication throughout the process and a resolution is delivered in a timely manner
Troubleshooting all first level calls over the phone and with remote access
Liaising with senior IT staff to resolve more complex IT issues
Account administration within Active Directory/Entra ID, 365 administration and our core applications
Managing our mobile fleet
SOE desktop deployment

About youThe ideal candidate will have a minimum of two years' experience in a helpdesk or desktop support role, will be passionate about technology and have a professional and personable approach to their work. A customer service mindset accompanied by strong communication skills will be essential for success.Technical experience supporting Microsoft desktop products and excellent troubleshooting skills are highly desired. Similarly, an IT diploma or degree and/or vendor specific qualifications will be favoured. Whilst experience working in a law firm or a professional service environment is preferred, it is not essential. What matters most is a can-do attitude and willingness to learn.Culture & benefits of working with usWe work for great clients and advise them on interesting issues and matters so every day is different. We celebrate diverse thinking and experiences so you can bring your authentic self to the workplace. To support you, we offer a wide range of wellbeing and financial benefits, including:

Flexible working arrangements to help you balance your work and personal commitments
Health and wellness initiatives, including an Employee Assistance Program for yourself and your family, corporate discounts at 400+ leading fitness and wellbeing brands and mental health first aiders
Paid parental leave and accreditations as a Breastfeeding Friendly Workplace and Family Inclusive Workplace
Continuous learning and development programs so that you are always being challenged, engaged and encouraged to grow
Mentoring opportunities and on the job learning to support your professional and personal development
Diversity, inclusion and equality policy and employee reference groups (LGBTQIA+, Aboriginal and Torres Strait Islander, Gender, Parents & Caregivers, Mature Workers and Health & Wellbeing) to ensure that we continue to live our values
Dress for your day because we trust our people to make choices which appropriately represent our firm.

How to applyIf this opportunity is attractive to you, please submit your cover letter and CV. If you are applying for a Paralegal, Law Graduate or Lawyer role, please also provide your academic transcript with your application.We welcome people of all backgrounds and identities to apply for this position, including Aboriginal and Torres Strait Islander people, neurodiverse people and people with disability. If you have questions about the recruitment process or require any adjustments to participate, please let us know in your application.We prefer to connect with people directly and do not require recruitment agency assistance with this vacancy. Any applications submitted by recruitment agencies without having been briefed will not be considered a valid introduction.

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