Training Facilitator, Course Content Creator
WorkPac
- Australia
- Permanent
- Full-time
Competitive SalaryAbout the Role:
Help develop and management of Engineered Installation online training platform.
Write user-friendly content that meets the needs of the target audience, turning insights and technical data into written and visual materials that sets our users up for success.
Evaluate current content and develop innovative approaches for improvement.
Develop training manuals in conjunction with the appropriated departments.
Ability to develop video content and editing to create content and training material for the Engineered Installation Learning Platform that is innovative.
Experience in video development and editing software, ability to create content and training material, be innovative in the creation of course content.
The creation of new user manuals and the revision of existing manuals in conjunction with the agronomy, engineering, and marketing departments.
Conduct internal training for Engineered Installation staff.
Develop comprehensive documentation that meets organisational standards.
Development of User & Reference documentation
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.Key Responsibilities
Management of the day to day running of Engineered Installation Learning Platform and training program.
Develop training material based on the predetermined topic list based on business direction.
Monitoring of user activity of the Engineered Installation Learning Platform, reporting progress and participation rate to Engineered Installation Management team.
Collaborate closely with engineers and technical experts to gather information from the team to understand prototyping drawings, engineering specifications, design requirements, work processes, manuals and technical documentation. Develop new content user-friendly documentation including but not limited to assembly and installation instructions, standard operating procedures (SOPs), work instructions, sales marketing material and technical specifications for the manufacturing process and edit existing content as required.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Work in conjunction with installation and Project teams, Marketing, Software and Engineering departments to develop training manuals and user guides.
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
Review and edit existing documentation to improve clarity, accuracy, and consistency
Provide innovative digital solutions for application of the Engineered Installations brand in communications materialsKey attributes for success:
Engineering or relevant Trade Cert/ (Desired) 2-4 years post qualification, industry experience as an effective technical writer / course content creator, or having a diploma qualification as a minimum in a relevant field.
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences.
Experience in video editing and voice over recording.
Effective written and verbal communication skills, with a keen eye for detail
Sound knowledge of using Microsoft 365 with a good knowledge of video editing software.
Ability to travel nationally and internationally as required and work remotelyKey Experience:
Proven ability to handle multiple projects simultaneously, with the ability to prioritise based on key objectives and project timeline.
Experience with mining machinery, software development, computer science, or IOT engineering.
Experienced in Learning Management Systems.
Knowledge of Revision control and document management.
Proven experience as a technical writer, preferably in an engineering or manufacturing environment.
Solid understanding of engineering concepts, manufacturing processes, and prototyping drawings.
Strong proficiency in Adobe Creative Suite and Microsoft Office, particularly PowerPoint
Proficient in the Collaborative Working Environment [Microsoft Teams, Planner]
Exceptional design skills along with the ability to think conceptually and strategically to translate key messages, company values and business objectives into print and digital application
Confident in working under pressure to meet challenging timelines with competing priorities and stakeholders
Familiarity with document management systems and version control
Strong attention to detail and ability to explain complex concepts in a clear and concise manner.