Renewal Manager

Australia
Permanent
Full-time

7 days ago

At Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still.If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you're looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don't have all the answers - and that's the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There's still so much to build - and even more to discover. Go there with us...As a Renewal Manager, you'll be on the frontlines of that mission. Your work will drive predictable revenue, reduce churn, and most importantly-help our customers continue their journey of growth. You'll manage renewals end-to-end, working cross-functionally to retain accounts, identify risk, and uncover opportunities that support long-term partnerships. You'll thrive here if you're someone who gets energized by a high-growth environment, you love solving puzzles in fast motion, and you know that great customer relationships don't just happen-they're built.Here's a taste of what you'll be doing:

Lead the full renewal cycle-from first outreach through to agreement-ensuring contracts are retained and relationships strengthened
Work cross-functionally with Customer Success, Sales, and Finance to align strategies and keep customers on track
Negotiate renewal terms that serve both our customers and Go1's growth goals
Spot and act on signals-identify upsell potential, multi-year opportunities, and early signs of churn
Strengthen our playbook by improving how we renew and retain at scale, including process updates and escalation handling
Triage challenges by stepping in when contract questions or negotiation hurdles arise and work toward resolution
Find and fix inefficiencies that slow us down or create friction for customers
Stay ahead of risk by actively tracking customer health and reporting issues before they become problems
Keep systems clean and up-to-date-accurate customer records, notes, risks, and next steps are a must

We will be excited about you if:

You bring 2+ years in a renewals, account management, or contract management role-ideally in a SaaS or subscription-based environment
Strong communicator who's confident navigating complex conversations with clarity and empathy
Skilled at negotiation and closing-with a track record of securing win-win outcomes
Driven by results, with comfort being measured on retention and revenue metrics
Organised, self-directed, and adaptable to shifting priorities in a fast-paced environment
Curious and collaborative-with a desire to constantly improve how we work and unlock value for our customers

#LI-AE1 #LI-AUEASTBenefits:At Go1, our employee benefits extend far beyond a pay cheque, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.

In addition to your base salary: Annual bonus or commission plan.
Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
Public Holiday Swap: Swap a public holiday for another preferred day.
Flexible Working: We offer both hybrid and remote working.
Wellbeing & Learning Days: An additional five days of paid leave per year.
Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
Wellbeing Support: Access to counselling and wellbeing app via Nilo Health.

Check out Life at Go1:

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