IT Support Officer
Cocoon SDA Care
- Eight Mile Plains, QLD
- Permanent
- Full-time
- Immediate Start
- Eight Mile Plains Location
- Full-time Day-time business hours (9am - 5pm)
- Software development
- Office 365;
- Intune;
- Windows 10 and 11;
- Windows Server 2016 and 2019;
- Fortigate Firewalls;
- Laptops and Desktops;
- Uqbuiti Wireless Access Points.
- Answer incoming support calls and provide resolution within SLA using our IT Helpdesk;
- User administration, support and management of Active Directory, Microsoft Office 365, Microsoft Exchange Online, Microsoft Teams, Adobe Products;
- Desktop and Laptop deployment, rebuilds and warranty repairs;
- Administration and support or various peripheral devices including deployment and support of various devices such as smartphones and other IOS devices and android tablets;
- Application installation, upgrades, configuration, and support;
- Organising warranty and repairs for faulty devices with manufactures such as Lenovo, Dell and HP;
- Asset management using our asset management system;
- Creating procedures and documentation and continual improvement of current process and procedures.
- Demonstrated experience in Information Technology;
- Great teamwork skills with a strong customer service approach;
- Strong communication skills;
- Knowledge of Windows 10 and 11 - (essential);
- Knowledge of Microsoft Office 365 - (essential);
- Knowledge and Experience of services such as Active Directory, Exchange Online and Intune - (desirable);
- Knowledge and understanding of basic network infrastructure, switches, cabling etc;
- ITIL certification - (desirable);
- Enjoy what you do and like to have a bit of fun.