Reservations Sales Agent (F/M/X)
- Canberra, ACT
- Permanent
- Full-time
- Providing knowledgeable, friendly, and passionate service to both external and internal guests
- Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
- Managing guest bookings in our PMS system (Opera) with precision and attention to detail
- Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
- Staying up to date on all hotel products, services, and special promotions - both on-site and across surrounding properties
- Ensuring special requests are communicated clearly and followed through across departments
- Supporting the Sales team by passing along potential leads or opportunities
- Promoting loyalty through fluency in the Accor Loyalty Programme
- Previous experience in reservations or customer service, ideally in a hotel environment
- Confident using computer systems, including Microsoft Office; OPERA PMS experience is preferred
- Strong communication skills in spoken and written English
- A genuine passion for delivering excellent guest service
- Professional, approachable, and able to build rapport easily - both in person and over the phone
- Culturally sensitive, comfortable communicating with people from diverse backgrounds
- Self-motivated, adaptable, and capable of working independently or as part of a team
- Organised with strong time management and multitasking skills
- Flexible with work hours, including weekends and holidays
- Honest, respectful, and aligned with Accor's Heartist values
- Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.