Digital Service Representative - Castle Hill

Castle Hill, NSW
$35.80 per hour
Permanent
Full-time

31 mins ago

DFP Recruitment is currently seeking an experienced and tech-savvy Digital Service Representative for a NSW State Government client located in Castle Hill NSW. This role is fully on-site and requires availability Monday to Friday (8:30am-5:00pm), 7 hours per day / 35 hours per week, excluding public holidays. We are seeking candidates with strong customer service backgrounds, whether in contact centres, administration, or retail - who thrive in structured, fast-paced environments and are eager to help customers engage with digital platforms.Role responsibilities will include but not be limited to:

Serve as the first point of contact for customers, delivering positive and professional service across phone, email, and in-person interactions
Assist customers in navigating digital platforms and services, promoting ease of access and adoption of online tools
Troubleshoot customer issues and escalate unresolved matters appropriately
Handle customer complaints and resolve inquiries in a timely and courteous manner
Maintain privacy and compliance by adhering to legislation and organisational policies
Provide accurate administrative support, record customer interactions, and update systems accordingly
Participate in continuous improvement initiatives and contribute ideas to enhance service delivery and efficiency

To be successful in this role, you will have:

2-3 years of customer service experience in a structured office, admin, call centre, or retail environment
Excellent written and verbal communication skills
Previous office environment experience including strong email etiquette and intermediate Microsoft Office skills (particularly Outlook and Teams)
A customer-focused mindset with the ability to remain calm and professional under pressure
Demonstrated ability to learn new systems quickly and troubleshoot basic technical issues
Previous government experience is highly regarded but not essential
Ability to pass a police check (mandatory)

Additional Information:

Location: Castle Hill
Contract: ASAP start through until 2nd January 2026
Hours: Up to 35 hours per week / 7 hours per day (on-site role, no hybrid work arrangement offered)
Pay Rate: $35.80 per hour + super
Award Level: Clerks Award Grade 2 Year 2 (Non-shift worker)
Training: Provided in-person onsite from day 1, including excellent onboarding and support
To note, the application deadline for this position is COB 2nd September 2025.

If you're ready to take the next step in your customer service career and want to work in a role that blends admin, tech support, and frontline service - we want to hear from you!Apply now or for more information please contact Olivia Starr on 02 6162 7336 or email Ostarr@dfp.com.au.Applicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via . Do not submit any sensitive personal information in your resume.

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