Customer Service Agent

Kennards Hire

  • Clayton, VIC
  • Permanent
  • Full-time
  • 16 days ago
Customer Service Agent
Clayton, VIC
  • Largest family-owned equipment hire company in ANZ and still growing
  • Grow with Kennards Hire | Level up your skills
  • Join a high performing team and enjoy a supportive team culture
About usAt Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.Why Kennards Hire? Join the Kennards Hire family, where our values-One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan-guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.About the roleAs a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;
  • Providing timely solutions via phone, email, and digital channels.
  • Collaborating with operations for seamless customer experiences.
  • Handling inquiries, quotes, escalations, and equipment breakdown support.
  • Managing details, schedules, and building strong customer relationships.
About youYou are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
  • Customer service experience, including digital, phone, and email.
  • Dedication to exceptional service and strong customer focus.
  • Proficiency in communication, MS Office tools, and problem-solving.
  • Detail-oriented, adaptable, and skilled in multitasking.
  • Motivated to excel in a phone-based role, with administrative expertise.
Why join the familyWe are Australia and New Zealand's largest family-owned equipment hire company. Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.We offer great Benefits & Rewards such as;
  • Profit Share bonus
  • Paid Parental Leave
  • Extensive training and development throughout your career with us
  • Career progression and internal transfer opportunities - across state and international borders
  • Staff discount rates on our hire gear
  • Access to our employee benefits program including discounts on insurance, eye care, travel and more!
  • Annual Awards night, Team BBQs and many other fun social events
  • Simply hit the Apply button and we look forward to talking with you!

Kennards Hire