Sales and Customer Support Representative

Melbourne, VIC
Temporary
Full-time

24 days ago

A driven and customer-focused Sales & Customer Support Representative is sought to help drive sales growth while delivering exceptional service to customers across Australia.
This role is ideal for someone with strong communication skills, a passion for helping customers find the right solutions, and a solid understanding of the Australian industrial market to identify trends, customer needs, and business opportunities.Key ResponsibilitiesSales

Respond to inbound sales enquiries via phone and email, recommend suitable products, and close deals efficiently.
Prepare accurate and timely quotations, following up to ensure high conversion rates.
Maintain customer engagement throughout the sales process by creating urgency, emphasising value, and providing regular updates.
Build and maintain strong relationships with both new and existing customers.
Stay informed about industry trends and product developments, providing market insights to help guide strategy.

Customer Support

Manage customer enquiries across multiple channels, including phone, email, live chat, and ticketing systems.
Develop in-depth knowledge of the product range to answer questions confidently and accurately.
Provide technical assistance and troubleshooting, ensuring solutions meet Australian standards.
Process warranty claims and spare parts requests accurately.
Record customer interactions in the CRM and contribute to the creation of FAQs and support documentation.

Requirements

Strong understanding of the Australian industrial market, including customer needs and competitor landscape.
Minimum of 2 years’ experience in sales, customer service, or a related role – experience in industrial, agricultural, or automotive sectors highly regarded.
Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
Strong organisational skills to manage multiple enquiries and follow-ups efficiently.
Adaptable, personable, and skilled in building rapport with a variety of customers.
Experience with Shopify and Zendesk (or similar e-commerce and CRM platforms) is an advantage.
Hands-on experience with mechanical or technical products is a plus.

Only shortlisted candidates will be contacted.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )We're an Award-Winning Recruitment Agency2025 Winner Excellence in Safety CultureRCSA Awards2025 Social Enterprise CertificationSocial Traders2024 Platinum Sustainability RatingEcovadis2024 Client Service of the Year FinalistAPSCo Awards2024 Compliance Team of the Year FinalistAPSCo Awards2024 RPO of the Year FinalistAPSCo AwardsPart of RGF Staffing ANZ, Chandler Macleod, We Get People.sRecruitment ServicesIndustriesChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.© Chandler Macleod 2025 All rights reservedSite Configuration::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message

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