Operations Engineer - Adelaide
Datacom
- Adelaide, SA
- $55,000-75,000 per year
- Permanent
- Full-time
- Accepting, prioritising and managing Incidents and Requests.
- Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
- Performing compliance activities/tasks e.g. Back-up & Health Checks.
- Proactivity identifying potential issues through our health check regime.
- Completion and monitoring of patching activities.
- Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
- Exposure to BCP/DR methodologies and planning.
- Creating & managing change requests and assigned tasks.
- Proactively working with the team & resolver groups on continuous process improvements.
- The role involves shift work, so you need to be able to work autonomously or part of small team.
- You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.
- Around 2 (near or above) Years IT experience.
- Able to produce accurate and concise technical & process documentation.
- Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
- Professional in appearance and manner.
- Clear communication skills.
- Great attention to detail.
- Good time management skills.
- Proven ability to follow and adhere to processes and procedures.
- MCSA/MCSE/MCITP Certification
- ITIL V3/4 certification
- Microsoft SCOM 2016,2019+
- Paessler PRTG
- ScienceLogic
- Microsoft Server 2012,2016, Azure
- Microsoft Exchange 2013, 2016+
- AWS
- Microsoft Active Directory
- Microsoft PowerShell
- Virtual Machines
- Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)