Dynamics 365 Support Services Delivery Coordinator

Sydney, NSW
Permanent
Full-time

2 months ago
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We're Hiring: Support Services Delivery CoordinatorAre you passionate about delivering exceptional service and building strong client relationships? HSO is looking for a dynamic and motivated Support Services Delivery Coordinator to join our Managed Services team.About the RoleReporting directly to the CTO, you’ll be responsible for ensuring the successful delivery of contracted service tasks as outlined in our HSO Support Agreements for our Dynamics 365 customers. You’ll manage support tickets, uphold SLAs, and work closely with both customers and internal teams to ensure timely and high-quality resolutions.Key Responsibilities

Oversee delivery of contracted service tasks for assigned HSO customers

Manage support tickets: prioritisation, resolution tracking, SLA compliance, and budget adherence

Drive customer satisfaction, retention, and engagement

Identify opportunities for service expansion and process improvement

Act as the voice of the customer within HSO to align services with client goals

RequirementsWhat You’ll Bring

3+ years experience in Managed Service environments, preferably with Microsoft Dynamics 365

Strong interpersonal and communication skills

Excellent time management and organisational abilities

A customer-centric mindset with the ability to handle complex discussions diplomatically

Self-motivation and the ability to perform under pressure

BenefitsWhy Join Us?HSO is a leading Microsoft Partner specialising in Dynamics365.At HSO, we’re committed to delivering excellence and innovation in enterprise solutions. You’ll be part of a supportive team that values collaboration, continuous improvement, and customer success.On joining HSO, you will receive excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path.

HSO