Field Service Specialist - Grinding

• Technical leadership and coaching of the Field Service Technicians in respective technologies to ensure all works are carried out to Metso OEM standards.
• Training of new recruits as required.

• Travel to customer plants as required, to investigate equipment problems and recommend solutions, or have Aftermarket Services Team quote new or retrofit equipment.
• Perform necessary adjustments, modifications or repairs on customer's machinery.
• Use initiative to take action, without specific direction, to originate and develop ideas.
• Discuss the nature of operating difficulties with customer representatives, explaining the cause of the malfunction and ways of preventing re-occurrence.
• Prepare reports explaining the nature of service calls and action taken.
• Recommend improvements in product design, service policies, and other related areas, based on knowledge of field problems, customer attitudes, competitors' equipment, etc.
• Deliver technical presentations to customers as part of the training and development process.

• Complete all necessary reporting requirements such as progress reports
• Provide technical liaison services between customers, product divisions and sales personnel.
• Provide hands-on mechanical service work in the field to Metso customers.
• Perform technical evaluations and analyse equipment and machine component failures.
• Install and commission systems, machinery and associated spare parts and wear material components.
• Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
• Provide field trip reports in accordance with company standards.
• Promote the sales of OEM spare parts and wears material components.

• Determine customer needs and achieve excellence in service.

• Adhere to safe work practices and report immediately any unsafe equipment.
• Work within the provided OH&S guidelines and policies.
• Report all accidents and hazards.
• Wear the provided personal protective equipment when appropriate and required.
• Follow Metso's operations policies and procedures by understanding the corporate Quality System.
• Work within management policy guidelines set.

• Consult with management on OH&S matters affecting the work place.

• Reports ultimately to Service Manager
• Works closely with other Service Technicians.
• Works with Internal Sales Representatives and other general office staff when required.
• Work closely with the Project, Account and Product Managers.
• Work with Customer Service Representatives and other general office staff as required.
• Liaise with the WA Service Coordinator.

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority - both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso