Customer Onboarding Consultant

Australia
$45,600 per year
Permanent
Full-time

1 month ago

Your Compass in the Health & Fitness JourneyTotal Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.The RoleCompany: Total ShapeLocation: RemoteSalary: $3,800 - $4,500/month (based on experience)Job Type: Full-time | Remote | Flexible HoursRole OverviewWe are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers. Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.Key Responsibilities

Lead onboarding sessions for new customers via video calls, emails, and chat
Create personalized onboarding journeys based on user goals and behavior
Collaborate with Product and Customer Support teams to resolve user concerns
Monitor user activation metrics and identify areas for improvement
Deliver feedback to internal teams to enhance the onboarding experience
Contribute to help center content and onboarding documentation

What We Offer

Competitive monthly salary: $3,800 – $4,500
Fully remote work with flexible hours
Access to wellness perks and team fitness incentives
Growth opportunities in a rapidly expanding digital brand
A supportive, health-conscious team environment

Ideal ProfileQualifications

2+ years of experience in customer onboarding, customer success, or similar roles
Excellent communication and interpersonal skills
Tech-savvy and quick to learn new digital tools/platforms
Experience working remotely and independently
Bonus: Experience in health, fitness, or wellness industries

What's on Offer?

Opportunity within a company with a solid track record of performance
Flexible working options
Opportunity to make a positive impact

Total Shape

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