Customer Technical Director, Oceania

Nokia

  • Sydney, NSW
  • Permanent
  • Full-time
  • 21 days ago
Job Category: Client ConsultingDegree Level: Bachelor's degreeJob Description:As a Customer Technical Director at Nokia, you will play a pivotal role in forging and nurturing strategic technical relationships with our key customers. You'll collaborate closely with cross-functional teams, including engineering, sales, and support, ensuring alignment on delivering tailored solutions that address customer needs. Your expertise will guide the recommendation of optimal technical strategies, leveraging Nokia's innovative technology portfolio amidst varying alternatives. In this dynamic work environment, you'll have the opportunity to consult on complex projects, engage with C-suite executives, and represent Nokia at industry events. Our culture emphasizes collaboration and proactive problem-solving, as we work together to drive customer satisfaction and business growth. Your contributions will directly shape the future of our technical strategy and the success of our clients.Responsibilities:
  • Develop and nurture long-term partnerships with key customer stakeholders, including C-suite executives and technical teams.
  • Analyse customer business needs to recommend tailored technical solutions using Nokia's diverse product and service offerings.
  • Provide strategic guidance by evaluating multiple technical alternatives and determining the optimal approach in collaboration with customers.
  • When multiple alternatives exist from the different Nokia business Groups, identify and recommend the best approach in consultation with the customer.
  • Lead complex technical projects, ensuring timely delivery within budget and aligning with customer objectives.
  • Drive internal coordination, providing technical leadership to engineering, sales, and support teams to enhance customer satisfaction.
  • Identify new business opportunities within existing accounts, fostering growth and expansion.
  • Proactively identify and address potential technical issues and risks.
  • Prepare and present compelling technical proposals and presentations to effectively communicate solutions to customers.
  • As a technical spokesperson for Nokia, represent Nokia at industry events and conferences, contributing insights to the company's overall technical strategy.
  • Contribute to the development of Nokia's overall technical strategy.
  • Travel domestically and internationally as required to meet with customers and attend industry events.
Qualifications:You have:
  • Bachelor's degree in Engineering, Computer Science, or a related field
  • 10+ years of experience in a technical leadership role
  • Deep understanding of Nokia's technology portfolio or relevant competitor technologies
  • Strong customer relationship management skills
  • Excellent communication, presentation, and interpersonal skills
It would be nice if you also had:
  • Experience with large-scale complex project management
  • Familiarity with industry trends and technological advancements
  • Proficiency in developing technical proposals and presentations
About Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.

Nokia