Systems and Support Officer

Sydney, NSW
$110,000 per year
Permanent
Full-time

2 days ago
Apply easily

Are you passionate about using your technical expertise to improve health care for all Australians?We are seeking a dedicated APS6 Coordinating Officer to join our team. Our organisation leads improvements in safety and quality across the health system by working in partnership with patients, carers, clinicians, and health organisations.This isn't just a technical support job. As the Coordinating Officer, you will be a key player in our Infection Prevention and Control program. Your work will directly support a critical program that helps prevent infections.You'll be responsible for the seamless operation of two key online systems: one for learning management and another for compliance data.Key Accountabilities:Providing technical expertise for system development and enhancementsCoordinating with third-party providers to ensure optimal system performanceManaging and maintaining user and organisation databasesProviding support and training to both internal staff and external system usersLeading a customer service help desk, including managing support software and reporting on its performanceKeeping our website content current and accurateKey Requirements:

The ideal candidate will be a skilled professional with a strong understanding of online learning systems and/or quality improvement data applications. You're someone who is not only technically proficient but also excels at building relationships and communicating effectively

Proven experience in coordinating and maintaining online systems and databases, ideally within a health care contextDemonstrated experience managing a help desk or customer support service and using online support softwareExcellent communication and interpersonal skills, with a talent for training and supporting a wide range of usersStrong project management skills and the ability to prepare clear, concise technical and other documentsThis is a hybrid role based in Sydney, offering a flexible mix of in-office and work-from-home days.Apply now for immediate consideration.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsSystems Management, Customer Support, Data & Reporting, Technical & IT, Communication & InterpersonalEducationBachelor Degree

Randstad