Customer Service Officer
- Nowra, NSW
- Permanent
- Full-time
- Respond to customer inquiries promptly, professionally, and accurately.
- Manage quotes, orders, pricing, and product information efficiently.
- Provide timely and accurate delivery and product details to customers.
- Act as a liaison between customers, suppliers, end-users, and sales representatives.
- Coordinate with freight companies to ensure smooth shipments and deliveries.
- Follow up on outstanding quotes and requests to maintain excellent customer relationships.
- Exceptional organisational skills with the ability to manage multiple priorities.
- Experience in a B2B enviornment - liasing with local and national businesses
- Strong verbal and written communication skills.
- Customer-focused with a professional, courteous approach.
- High attention to detail and accuracy, especially in data entry.
- Proficient with computer systems and quick to learn new software.
- Problem-solving mindset with the ability to resolve customer concerns effectively.
- Experience or knowledge of building or plumbing products.
- Ability to interpret technical specifications and engineering drawings.
- Experience liaising with freight companies and managing logistics.
- Positive, collaborative attitude with a drive to contribute to team success.
- Work in a fast-paced, engaging office environment.
- Full time, permanent role
- Collaborate with a supportive, professional team.
- Opportunities to develop your skills and grow your career within the company.