Customer Service Specialist
- Sydney, NSW
- Permanent
- Part-time
Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.THE OPPORTUNITYWe are looking for a Customer Service Specialist to ensure Lotte Sydney is represented at the highest standard, with a strong focus on delivering exceptional personalised customer service. This dynamic, customer-focused role serves as a vital link between the retail operation and its diverse clientele, ensuring each customer’s experience is seamless, enjoyable, and memorable.You will work in a customer-centric environment with a friendly and diverse team.YOUR DUTIES WILL INCLUDE:Key KPIs – Budgeted Sales, GP Targets
- Deliver exceptional tailored customer service while actively engaging with clients and the sales team to maximise sales.
- Maintain high store standards, awareness of promotions, competitor activity, and provide actionable feedback to management.
- Manage customer service, follow-ups, and operational tasks including concierge support, ensuring timely resolution and compliance with company policies.
- Uphold strict security, stock protection, and personal/team presentation standards while participating in meetings and trainings.
- Attend all compulsory and recommended brand trainings to maintain knowledge and skills.
- Lead by example on the shop floor, promote a positive team culture, and escalate behavioural, disciplinary, or security issues.
- Ability to speak fluent Mandarin (essential)
- Exceptional customer service skills
- Strong interpersonal skills, including verbal and written communication
- Knowledge/experience of international brands and diverse categories of products
- Must have tour group/Concierge experience
- Access to sales incentive program
- Team discount program
- Uniform provided
- Sales & product training program
- Employee assistance program and health initiatives
- Private health insurance discount
- Lotte new employee induction & safety leagues program
- Long-term career & professional development opportunities
- Recognition of service awards ($ gift cards)
- Safe, diverse & inclusive work environment with a supportive culture
- Location: Sydney Downtown Store - Market St.
- Part-Time position - 60 hours per fortnight
- 2-week rotating roster and availability to work a flexible schedule, including weekends and public holidays