Continuous Improvement Project Manager (Lean Six Sigma Black Belt) - 12 Month Contract

BNP Paribas

  • Sydney, NSW
  • Permanent
  • Full-time
  • 2 months ago
Purpose of Position

BSU (Business Solutions Unit) is our continuous improvement team and an enabler for operational excellence including process digitalisation. Our drivers for this are increased client satisfaction, reduced risk, reduced lead time, improved efficiency and supporting profitability. We do this through challenging the status quo and provide solutions to solve operational painpoints through digital and Lean solutions. With an open, focused and customer-centric mindset, we design and deliver sustainable improvements to the organisation with our teams.

In joining the BSU team, you become an advocate for continuous improvement to all levels of the organisation. You will be part of a team of three in Sydney and part of a global community of over 40 people in other locations.

Your job will be to create the conditions for everyone to review and help change the current ways of ‘doing business’, for the better.

What will you do?
  • You will lead projects to solve operational painpoints using digital solutions and/or Lean Sixma tools and techniques. Drivers of projects may be client satisfaction, risk reduction, support of profitability efforts and/or employee engagement
  • You will make a difference. When you lead improvement projects and problem-solving workshops in line with the process to implement digital solutions or the Define/Visualise/Solve/Monitor continuous improvement methodology
  • You will deliver training or 1:1 coaching on digital tools and problem-solving to all levels of the organisation
  • You will make change fun. You will facilitate improvements in an open, customer-centric and engaging way with people in different roles across mutliple teams (and sometimes in other locations)
  • You will play an active part in the global BSU community. You will collaborate on cross-border projects, replicate ideas, share lessons learnt and successes. You will challenge the status quo and contribute to uplifting adoption of digitalisation and improving the problem-solving approach
What do you need?
  • You are already proficient at applying Lean and Six Sigma thinking. You are certified by an independent organisation in Lean and Six Sigma methodologies
  • Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your Powerpoint presentations tell the problem-solving story in a logical, engaging and concise way
  • You have trained and coached individuals to deliver sustainable business process improvements including automation use cases
  • You have acquired this experience in the financial services industry, in a consulting firm and/or in another industry
  • You have a well-balanced approach to improvement projects. You have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mindset and behaviours are as important as the methodologies you are applying
  • You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome
  • You are a learner, open to constructive feedback and always looking for ways to improve your own performance. Most of the time (no-one is perfect!), you behave in a constructive manner, are friendly, professional, inclusive and proactive. You demonstrate empathy and emotional intelligence
  • You believe in the benefit of continuous improvement and automation. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success
  • You enjoy solving problems, seeking and interpreting data and managing projects
  • You are experienced in engaging with and managing several stakeholder groups
Key Responsibilities
  • Lead improvement projects: clarify the problem, engage stakeholders and sponsors, collect, analyse, interpret and present data, plan and facilitate root cause analysis and solution identification workshops, monitor the implementation of solutions, develop awareness sessions, communication, recognise team members
  • Help design and deliver training and coaching
  • Collaborate on global community projects with team members (include communications, challenges, knowledge sharing)
  • Participate in the preparation of material e.g. for Steering Committee meetings, Digital governance meetings, reporting for the Global Head of Business Solutions Unit and the projects pipeline review.


  • Graduate, bachelor degree as a minimum
  • Minimum 5 years experience including a minimum of 2 to 3 years in a project management role
  • Experience in delivering digital solutions e.g. robotic process automation, document intelligence, machine learning etc
  • Black Belt certificate in Lean Six Sigma
Critical Performance Competencies

  • Excellent interpersonal and communication skills, at all levels of the organisation
  • Sense of initiative, innovation and strong autonomy
  • Enthusiastic and dynamic
  • Good listening skills
  • Excellent team spirit
  • Rigorous and meticulous, driven by excellence
  • Analytical skills and capacity to gather data and make sense of it
  • Organisational skills and planning abilities
  • Capacity to draw the line between important and secondary matters and to switch constantly between macroscopic and detailed approaches
  • Result oriented and pragmatic
  • Strong client focus
  • Ability to conduct change with proven adaptability and open-mindedness qualities
  • Capability to convince and mobilise stakeholders

BNP Paribas

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