Fixed term opportunity for up to 10 months with the possibility for extension and/or permanencyNow is the time, make your move and join us. See why our employees love working for us. We have great teams, supportive managers, flexible work options and professional development opportunities.Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, in the field or in the office to help support you and get the best results possible for our community? Then the Department of Local Government, Industry Regulation and Safety (LGIRS) is for you!We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling the next big discovery in the mining sector, protecting workers’ health and safety, transforming energy supply and emissions, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.The roleAs a Customer Contact Officer, you will form part of a dynamic team responsible for providing excellent customer service, identifying and assessing individual circumstances to deliver relevant information, and ensuring consistent, accurate, and timely support in a demanding environment. You will also accurately record and source information using various technology and software applications. Additionally, you will work within, and apply, a wide range of legislation, policies, and guidelines to ensure appropriate standards are met.Drawing on your strong customer service background and attention to detail, you will play a vital role in supporting the team's objectives and delivering high-quality service to all stakeholders.Your skills in information management and service delivery and experience in fast-paced, customer-focused environments will be key to your success in this role.You will bring to the role your expertise in navigating complex policies and procedures, and your ability to communicate clearly, work collaboratively, and maintain accuracy under pressure.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.Located in Albany, the position will provide you with historical sites and modern environmentally sustainable infrastructure. Albany boasts a range of planning, building, environmental, and transport facilities, along with family and community services to support living, working and raising families in a picturesque location. For further information, visit the City of Albany website –Further informationPlease contact Mardie Christ, Manager Contact Centres, on 0448 468 727 or via or visit . You can also keep up to date on LGIRS achievements and activities by following us on .How to applyWe ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements
Proven ability to identify and find solutions to meet customer needs.
Experienced in using websites, computers and knowledge bases to locate and retrieve information.
Demonstrated ability to work within given time-frames.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Natalie Freeman, Senior Recruitment Officer on (08) 6251 1524 or email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.Supporting diversity and inclusionThe department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionWe use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:
TTY/voice calls – 133 677
Speak & Listen – 1300 555 727
SMS relay – 0423 677 767
If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us atCLOSING DATE: 4.00 pm on Wednesday, 17 September 2025 (WST)Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.
