Team Leader - Member Services - Health Insurance

Melbourne, VIC
$105,000-110,000 per year
Permanent
Full-time

19 days ago

We’re excited to be recruiting a Team Leader for a leading Australian private health insurance provider, well‑known for delivering personalised plans to members, veterans, and families.As a not-for-profit with a strong member-first ethos, this company offers a close-knit, supportive culture where every team member is valued. They provide ongoing training and development to ensure you have the tools, support, and opportunities to succeed.About the role?As a Team Leader, you will oversee the Member Services team specialising in medical and ancillary claims. You will manage the daily operations and performance of a small team of 6–8, including leading, coaching, and developing team members, managing workloads, overseeing claims processing and member enquiries, and ensuring all tasks are completed to meet targets and quality standards.In this role, you will monitor queues, plan resources, manage escalations, and drive continuous improvement initiatives. Day-to-day, you will support your team, maintain strong stakeholder relationships, and foster a high-performance, member-focused culture.About you?

Proven experience in a leadership role within a contact centre environment
Health insurance industry experience
Claims processing knowledge, with ancillary and medical claims highly desirable
Strong written and verbal communication skills, with the ability to build positive relationships
Passionate about leading and inspiring a team to achieve success

What’s in it for you?

Full‑time, permanent role – start ASAP
Attractive salary: $105k–$110k inc super
Surrey Hills location – 4 minutes’ walk from the train station or free street parking
Monday–Friday rostering between 8.30am–6pm — no weekend or evening work!
Hybrid working: 3 days in the office, 2 days from home
Discounted private health insurance
Access to a great Employee Assistance Program

If you’re an experienced Team Leader with a background in health insurance and are looking for an exciting new challenge with a fantastic organisation, we’d love to hear from you. For any questions, please contact Emma at SMAART Recruitment via email at emmas@smaart.com.au or call 0432 244 813.

Smaart Recruitment

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